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Welcome to Deals Good Garden Tool Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website goodgardentool.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Our store specializes in quality garden products to help you create your perfect outdoor space. We serve gardening enthusiasts, homeowners, and outdoor living aficionados across multiple regions.

1. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, or resell our products without authorization
  • Comply with all applicable laws and regulations in your jurisdiction regarding online purchases
  • Be responsible for maintaining the confidentiality of your account credentials

2. Products and Services

2.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but colors may vary slightly due to monitor settings. Dimensions and weights are approximate.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue products without notice.

2.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Used garden power tools (lawnmowers, trimmers, etc.)
  • Opened bags of fertilisers, compost, or soil products
  • Custom-made garden buildings or log cabins
  • Items marked as “final sale”

3. Orders and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You confirm that the payment method is yours or you have authorization to use it.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days.

4.2 Shipping Options

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Customers outside the UK may be subject to customs fees.

4.4 Delivery Issues

You must inspect goods upon delivery. Report any damage within 48 hours to [email protected] with photographic evidence.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from the date of delivery. Items must be:

  • Unused and in original condition
  • In original packaging with all accessories
  • Accompanied by proof of purchase

5.2 Return Process

  1. Contact us at [email protected] within 15 days
  2. Wait for return authorization (2 business days)
  3. Ship using a trackable method (customer pays unless our error)
  4. Allow 5 business days for inspection upon receipt

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after approval. Original shipping costs are non-refundable.

6. Intellectual Property

All content on our website (text, graphics, logos, images) is our property or licensed to us and protected by copyright laws. You may not:

  • Reproduce, distribute, or modify any content without permission
  • Use our trademarks or branding without written consent
  • Use automated systems to extract data from our website

7. Liability Limitations

7.1 Product Use

You agree to use all products according to manufacturer instructions. We’re not liable for:

  • Misuse of products
  • Consequential damages from product use
  • Personal injury from improper use of tools or equipment

7.2 Website Use

We strive to maintain website availability but aren’t liable for:

  • Temporary unavailability due to technical issues
  • Viruses or malware originating from third-party links
  • Inaccuracies in product information beyond our control

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms and Conditions, please contact us:

Deals Good Garden Tool Store
16 Antrim Rd, Lisburn, GB CH8E 8FH
Email: [email protected]