At Deals Good Garden Tool Store, we’re committed to helping you create your perfect outdoor space with our quality garden products. This policy outlines our shipping and returns procedures to ensure a smooth shopping experience.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS (15-25 business days after dispatch) for orders over £50

Shipping Options

  • Standard Shipping: £12.95 – Tracked delivery with DHL or FedEx
  • Free Shipping: Available for orders over £50 via EMS (untracked)

Note: We ship worldwide except to certain Asian countries and remote locations. Customers outside the UK may be subject to customs fees.

Returns & Exchanges

We offer a 15-day return policy from the date of delivery. Please review our guidelines below.

Eligibility for Returns

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Used garden power tools (lawnmowers, trimmers, etc.)
  • Opened bags of fertilisers, compost, or soil products
  • Custom-made garden buildings or log cabins
  • Items marked as “final sale”

Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Product details
    • Reason for return
  2. Wait for Approval: Our team will respond within 2 business days with return instructions
  3. Pack Securely: Include all original packaging, accessories, and documentation
  4. Ship Back: Use a trackable shipping service (customer pays return shipping unless the return is due to our error)
  5. Receive Confirmation: We’ll notify you once we’ve received and inspected your return

Refund Process

  • Inspection: Typically completed within 5 business days of arrival
  • Processing Time: 3-5 business days after approval
  • Refund Method: Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: May take additional 5-10 business days to appear on your statement

Note: Original shipping costs are non-refundable. For exchanges, we’ll ship the new item once we receive the returned product.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll arrange a replacement or refund and provide a prepaid return label if needed

International Returns

  • Customers are responsible for any customs fees or import duties
  • We recommend using a tracked shipping service
  • Refunds will be issued in GBP and may be subject to currency fluctuations

Need Help?

Our gardening experts are happy to assist with any questions about shipping or returns.

Contact us at [email protected] or write to:

Deals Good Garden Tool Store
16 Antrim Rd, Lisburn, GB CH8E 8FH