FAQ

We specialise in high-quality garden equipment and accessories including:

• Garden tools and power tools
• Greenhouses and growing equipment
• Lawn care products and lawnmowers
• Garden buildings and storage
• Composters and fertilisers
• Garden décor and ornaments
• And much more for your gardening needs!

Our products cater to a wide range of gardening enthusiasts:

• Home gardeners looking for quality tools and accessories
• Allotment owners needing reliable equipment
• Landscapers and professional gardeners
• Those interested in sustainable gardening (composting, water conservation)
• Garden decor enthusiasts
• People looking to enhance their outdoor living spaces

Consider the size of your garden, the type of plants you have, and the tasks you perform most often. For small gardens, hand tools may be sufficient, while larger spaces might benefit from power tools. Our product descriptions include guidance on best uses, and our customer service team can offer personalised advice.

While we don’t provide installation services, all our garden buildings come with comprehensive assembly instructions. For larger items like log cabins, we recommend having at least two people available for assembly and ensuring you have a suitable level base prepared.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

We offer two convenient shipping options:

1. Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

We ship worldwide except for some remote areas in Asia and other locations. If you’re unsure whether we deliver to your area, please contact us at [email protected] before placing your order.

Yes! For DHL or FedEx shipments, you’ll receive tracking information via email. EMS shipments may have limited tracking depending on your location. If you have any concerns about your delivery, our customer service team is happy to help.

For most items, carriers will leave your parcel in a safe place or with a neighbour. For larger items like garden buildings or power tools, the carrier may contact you to arrange a convenient delivery time.

We want you to be completely happy with your purchase. You have 15 days from receipt to initiate a return. Items must be unused and in their original packaging. Please see our full Returns Policy for details on how to return items and any potential restocking fees.

Please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as quickly as possible.